Customer Support
Need help? Complete the form to request support from our team. We have your back, from deployment onward to ensure you’re achieving the outcomes that matter most to you.
Need product documentation and guides?Customer Support
Thank you for your submission.
We are here for you.
Unexpected incidents may arise which require immediate attention and support. At Bolster, we offer global 24x7x365 support through our Premium and Platinum support services. Our global support team comprises of highly skilled SOC experts who work around the clock to provide high-quality assistance.
Bolster Premier and Platinum support was designed to meet any business needs. With the support offerings, you can achieve the following:
Bolster Support Plans
Standard
Customer Onboarding
Monthly Reports
Data Exports
Training
Business Day Video, Email, and
Chat Support
Chat Support
24 x 7 x 365 SOC Support
Executive Reporting
Quarterly Business Reviews
Managed Services
Premium
Customer Onboarding
Monthly Reports
Data Exports
Training
Business Day Video, Email, and
Chat Support
Chat Support
24 x 7 x 365 SOC Support
Executive Reporting
Quarterly Business Reviews
Managed Services
Platinum
Managed Services
Customer Onboarding
Monthly Reports
Data Exports
Training
Business Day Video, Email, and
Chat Support
Chat Support
24 x 7 x 365 SOC Support
Executive Reporting
Quarterly Business Reviews
Managed Services
Maximize Your Investment Value
With these support packages, a dedicated team of Bolster experts will guide you throughout your Bolster journey to ensure that you are maximizing the value of the Bolster platform. With Bolster Platinum, you can comfortably be hands-free to allow a specialized team to manage your security attack surface. These two support packages ensure that you always have a skilled team by your side to tackle any challenges as they come.
With these support packages, a dedicated team of Bolster experts will guide you throughout your Bolster journey to ensure that you are maximizing the value of the Bolster platform. With Bolster Platinum, you can comfortably be hands-free to allow a specialized team to manage your security attack surface. These two support packages ensure that you always have a skilled team by your side to tackle any challenges as they come.
Around the Clock Support
Whether it be active online threat or questions about reporting, Bolster’s 24 hour, 7 days a week, 365 days a year SOC team support will put you in direct contact with a security expert who understands your challenges. Always have a dedicated team for guidance there for you when you need it.
Strategic Planning
A dedicated, curated quarterly business review and executive reporting will be included in Bolster Premium and Platinum. A team of experts will offer consulting, configuration strategies, best practices, strategic adversary services, and more. The strategic planning will help your organization plan for and mitigate future risks and optimize your Bolster investment.
Expert Management*
Bolster managed services allow for you to focus on your core business objectives while we handle the detection, monitoring, and takedown of threats to your brand. In Bolster Platinum, you will have a trusted team of experts navigate the digital risk landscape for your organization to get the maximum amount of impact from your Bolster platform. *included in Platinum support
*included in Platinum support
How Can I Get Started?
Bolster Premium and Platinum support is available to all customers. Contact a Bolster sales representative for assistance and more information on getting started today.