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Support

Customer Support

Need help? Complete the form to request support from our team. We have your back, from deployment onward to ensure you’re achieving the outcomes that matter most to you.

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The Support You Need

We are Here For Your Unique Business Needs

Unexpected incidents arise which require immediate attention and support. Our team provides not only the best-in-class products, but around-the-clock support to answer any questions you have, and work though security concerns with your team.

At Bolster, we offer Global 24 x 7 x 365 support through our Premium and Platinum support service offerings. Our global support team of highly skilled SOC experts work around the clock to provide high-quality assistance, regardless of industry, threat type, or customer size.

What You Get

Navigating Bolster’s Support Plan Options

Our variety of support plan is designed to provide options for your unique business threat landscape. With our support offerings, you can decide what level matches your businesses needs, and always have the option of changing your plan in the future.

Bolster provides customers three support plan options:

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Standard

Effective support to protect your business

Customer Onboarding
Monthly Reports
Data Exports
Training
Business Day Video, Email, andChat Support
24 x 7 x 365 SOC Support
Executive Reporting
Quarterly Business Reviews
Managed Services
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Premium

Around-the-clock SOC analysts at your fingertips

Customer Onboarding
Monthly Reports
Data Exports
Training
Business Day Video, Email, andChat Support
24 x 7 x 365 SOC Support
Executive Reporting
Quarterly Business Reviews
Managed Services
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Platinum

Expert management to meet your business objectives

Customer Onboarding
Monthly Reports
Data Exports
Training
Business Day Video, Email, andChat Support
24 x 7 x 365 SOC Support
Executive Reporting
Quarterly Business Reviews
Managed Services
A Product That Works for You

Get the Most From Bolster’s Enhanced Support Plans

Based on the support package your business selections, a dedicated team of Bolster experts will guide you throughout your Bolster journey to ensure that you are maximizing the value of the Bolster platform.

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Support When it Works for You

Whether it’s an active online threat, or a question about reporting, Bolster offers 24 hour, 7 days a week, 365 days a year SOC team support. We will put you in direct contact with a security expert who understands your challenges, no matter the time of day.
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Strategic Planning

A dedicated, curated quarterly business review and executive reporting are included in the Bolster Premium and Platinum plans. A team of experts will offer consulting, configuration strategies, best practices, strategic adversary services, and more to help your organization plan for and mitigate future risks.
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Expert Management

Bolster managed services allow for you to focus on your core business objectives while we handle the detection, monitoring, and takedown of threats to your brand. In Bolster Platinum, you will have a trusted team of experts navigate the digital risk landscape for your organization to get the maximum amount of impact from your Bolster platform.
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Ready to get started?

Explore what Bolster can do for you with a custom demo for your online business to understand existing online threats and how Bolster can take them down. Contact our sales team for pricing and packages today.

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Get 24/7 Support

Our global team of highly skilled SOC experts work around the clock to provide high-quality assistance.
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Start Your Integration

Self-guided documentation gives you step-by-step support to quick integrations or issue resolution.